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Posted in news,portfolio,projects by jake on December 9th, 2014

Glyndebourne Again




Come the Zombie Apocalypse, the survivors at Made Media will set out on a pilgrimage to Glyndebourne in the South Downs. Why? Well it’s the perfect hideout, nestled in beautiful countryside, with a dedicated wind turbine, a haha defence lawn, three restaurants, and of course, world class opera to keep us entertained.

Glyndebourne is an amazing institution. They’re independent and unique, and they strive to produce the best that can be done, not the best they can do. Punters get dressed up to enjoy their work, but you’d be wrong to think them a stuffy outfit. They are one of our most progressive, engaging, media-savvy and friendly clients. We were delighted to win work with Glyndebourne four years ago, considering it a major vote of confidence in our little agency. We’re still proud to work with them, and we’re pleased to launch a refreshed website, making it fully mobile-responsive for the first time.

The last website launched in 2010, the same year the iPad went on-sale. Since then Glyndebourne’s tablet usage has grown to 20% of all traffic and tops 45% for new visitors. Even given the growth in mobile, that’s an unusually high proportion. So a responsive design that accommodates tablets was a must. That stretches to the more complex features such as seat selection, membership renewals and ticket ballots.

We also took the opportunity to make general improvements to the ticketing and membership experience, integrating contextual up-sells, and migrating from Drupal to Silverstripe.

Go take a look. Join the waiting list. It might just be your key to surviving the undead armageddon in style.


Posted in general,news,portfolio,projects by jake on August 15th, 2014

Crowdhandler. On-sale Traffic Tamed.


Announcing Crowdhandler, a cloud service from Made Media. Crowdhandler is a cloud-based virtual waiting room. It protects ticketing websites during heavy on-sales, keeping servers up, and customers happy. Best of all. It does this for any ticketing website and any box office system, with no integration required. In fact we can get a website protected within one week. Visit the website to see how.

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Posted in news,projects by Chris Unitt on February 7th, 2014

Old Vic Theatre

We’re very proud to announce the new website that we’ve built for the Old Vic Theatre.

Old Vic Theatre

The front-end site makes a big deal of their gorgeous imagery and works superbly on mobile devices and tablets. We’ve also replaced their ticketing path with our BlocksOffice product, which is packed with all the bells and whistles that we now consider standard, such as mobile-friendly select-your-own-seat, alerts for restricted views and contextual upsells.

The Old Vic also value their many members and have introduced custom functionality allowing them to respond to member-only RSVP events and renew or upgrade their membership level.

We also have to admit it’s a bit of a thrill when Kevin Spacey gives your designs the thumbs-up!

Take a look for yourself at

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Posted in news,projects by Chris Unitt on December 7th, 2013

Melbourne Recital Centre

We’ve added another Australian client to our portfolio, having designed and developed a new website for Melbourne Recital Centre.

Melbourne Recital Centre

Melbourne Recital Centre is an acclaimed music destination combining architectural innovation and acoustic perfection within its two world-class performance spaces to showcase the best music, artists and ensembles from around the world.

The website needed to reflect the venue’s distinctiveness and reputation for excellence. We’ve achieved this with our customary focus on user needs, with animated backgrounds and parallax scrolling to add splashes of variety. The site is mobile and tablet-friendly, features campaign-style fundraising pages and comes equipped with BlocksOffice – our ticketing pathway product with HTML5 select-your-own-seat.

Check out the site at

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Posted in news,projects by Chris Unitt on November 25th, 2013

Melbourne Theatre Company

Over the course of several releases, we’ve totally overhauled the website of Melbourne Theatre Company.

Melbourne Theatre Company

Founded in 1953, Melbourne Theatre Company is not only the oldest professional theatre company in Australia, but one of the largest theatre companies in the English-speaking world.

We worked with Melbourne Theatre Company to deliver several phases of work. The first involved a redesign, followed by a new ticketing pathway, subscriptions, responsive design and ticket exchange functionality.

Check out the site at

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