1. About Made Media
Made is an award-winning digital creative agency. We help clients in the Arts, Media and Advertising to connect with their audiences and do better business.
To put that in plainer terms, we design, build and host websites (and sometimes mobile apps and related gizmos) for creative clients.
Traditionally that’s been TV and Advertising, but over the past two years we’ve really grown in the field of Arts Venues, where we’re one of a handful of specialists worldwide. For this reason we serve clients in the US and Australia as well as in the UK. Close to home we have two offices in Birmingham and one in London.
Sounds nice doesn’t it? The Arts. Pretty relaxed you’d think. But it’s not uncommon for one of our websites to take over £1m in a day. So the websites are business critical engines, not just pretty brochures. It can be quite exciting. It’s exhilarating when it goes well and it’s quite stressful when it goes wrong.
Made currently employs 20 people in Birmingham and London, a mixture of designers, project managers and geeks. We’re ten years old and we typically grow by about 20% each year. We’re very busy, partly because we’re specialists, but mostly because we’re very good at what we do. We hold ourselves to extremely high standards and we want to be the best in the world.
2. About The Role
We need a smart, organised and energetic individual to act as the glue that holds the company together and looks out for us whilst we look out for our clients. That means keeping our three office locations humming along and maintaining our organisational systems. Practical, recent examples of tasks would include:
• Organising insurance cover: Employer’s Liability, Professional Indemnity, Office contents
• Coordinating our attendance/sponsorship at a conference in London, Melbourne or San Francisco
• Purchasing consumables to keep printers fuelled with ink and developers fuelled with caffeine
• Collating monthly invoicing
• Finding a nice but cheap table football table
• Organising celebrations for birthdays, Christmas
• Talking to the Home Office about sponsoring migrant workers
• Collating job applications and scheduling interviews
• Setting up an apprentice and/or placements process to track and manage the daily deluge
• Routine HR processes like tracking and collating holiday, sick, maternity leave and overtime
• Booking flights and hotels
• Resolving scheduling clashes in the diary of the Managing Director
• Maintaining our HR, H&S and Environmental Policies
• Assisting with the collation of proposals and briefs
• Talking to air-conditioning suppliers
• Organising repairs, alarm audits, etc.
You’ll report to the Managing Director. This role is based in Birmingham, because that’s where the majority of Made Media is.
3. What This Isn’t
This role is not:
• A route into a job as a web designer. The role of web designer is not all it’s cracked up to be, but really it’s a very rare and specific skill-set. We actually think you can be just as creative in your approach to insurance renewals and health and safety policies. That’s only half a joke. We want someone to bring a smart design approach to our internal processes. It requires creative thinking. You’re going to design the processes, not just follow them. There is a career path available, we’re a growing company and our internal operations will grow. You need to be dedicated to growing with the company and improving what we do. You’ll be one of a handful of employees reporting directly to the MD.
• An admin job at the council. We are a creative, dynamic, lean enterprise. Tasks will fly at you relentlessly. You’ll need to get a grip on different time zones and currencies. There will be nowhere to hide. You’ll need to manage conflicting priorities and take control. You will need to devise strategies for this, or you’ll already have them.
• A book-keeping job. We have excellent book-keeping support and credit control (invoice chasing). But you will need to coordinate with the book-keeper, and you’ll be involved in tasks such as invoicing and payroll.
• A receptionists’ job. We use an agency to pick up the phone and route the right call to the right person. But you will need to coordinate with the agency, and you’ll need to welcome the occasional guest. So a sunny disposition will help.
4. Who are we looking for?
We’re pretty open. You might be straight from school, or you might have a masters degree. We don’t care about your gender, orientation or colour of course. We’re even open as to whether this is a full time role or a part time role. (We think the job can be done effectively part time, but you can push it to a higher level full-time). That aside you must be:
5. What will you pay?
It depends how experienced you are and whether you’re full time or part time. Pro rata we expect your salary to range from £16K to £27K depending upon whether this is your first proper job or you’re battle-hardened from life in the admin trenches. We’ll consider every case separately. Other than that our benefits are fairly standard:
• 20 days holiday, plus bank holidays.
• 20 days sick-pay at full rate
• Stakeholder pension (we’ll match your contributions up to 4%)
• A basic healthcare insurance plan (covers eye tests, scans, small claims etc.)
• Monthly accupressure massage
• High quality caffeine on tap.
• Childcare vouchers based on salary-sacrifice arrangement.
6. How do you apply?
If you’re interested, please apply by email to firstname.lastname@example.org by Thursday 7 March. We will need:
• Your CV
• A letter (or covering email) explaining why you want the job, why we would want to employ you, and how your attributes and experience match the role.
Interviews will be scheduled for the week commencing March 11.