Datacentre Downtime
Made Media customers experienced 50 minutes of unplanned downtime today between 1pm and 2pm. This affected all websites and email hosted by us. We’re always making a big deal about how reliable our hosting service is, so an explanation is due.
Ironically, the power outage was caused by a fault in the Uninterruptible Power Supply at our datacentre. This is the bit of kit that is supposed to ensure that we keep serving in the case of a power outage. Engineers at the data centre have switched to standard mains power whilst they investigate the issue and bring the UPS back online. They are not expecting any further power outages when they bring it back into the loop.
The issue affected the whole of our floor at the data centre. Happily once the power was restored all of our servers all just woke up and started serving again. We’ve checked for database corruption on all domains and everything is A OK.
We apologise for any inconvenience caused—that’s the first 50 minutes of unplanned downtime in more than twelve months.
